Do you have a question about Garrett Leight California Optical? See our Frequently Asked Questions below and reach out to hello@garrettleight.com for assistance while shopping for eyewear.
1. HOW DO I SIZE MY GLASSES OR SUNGLASSES?
For help on choosing the best style for the shape of your face and the best way to size your frames, check out our sunglasses sizing page. We have suggestions based on whether your face is round, square, oval or heart shaped, as well as how to measure for your bridge, temple and eye.
You can also visit one of our retail stores for the best fitting experience.
2. HOW DO I BUY PRESCRIPTION GLASSES?
After purchasing your eyeglass frames, take your glasses to one of our flagship locations for custom fits and adjustments. Every Garrett Leight frame serves to combine our luxury eyewear styles with the perfect fitting experience. Come visit us!
You can also choose to bring your frames to your optometrist of choice.
3. HOW LONG SHOULD IT TAKE FOR MY GLASSES TO ARRIVE?
Typical ground delivery takes 3–5 business days to arrive.
*Please note, due to high order volume during Black Friday through Cyber Monday expect slight delays. Orders received during this promotion will ship out within 2-5 business days
4. WHAT IF I RECEIVED THE WRONG ITEM?
Please contact our Customer Service Team as soon as possible so that we can resolve this issue for you right away. You can contact us via email: hello@garrettleight.com or contact us by phone at (310) 392-2100 Monday to Friday from 9am to 4pm PST.
5. HOW DO I RETURN MY GLASSES OR SUNGLASSES IF I’M NOT SATISFIED?
We offer online returns on all non-custom eyewear up to 10 days from the date of receiving your order. Please reach out to returns@garrettleight.com for assistance.
If you purchased your eyewear at a store location, you will have to return them in person at that location.
6. WHAT IF MY ORDER ARRIVES DAMAGED/DELAYED?
Claims arising from damage, delay, or partial loss of the goods in transit must be made in writing to us within five business days of delivery. Once received, please inspect your items as soon as possible and inform us of any issues as soon as possible so we can make a claim with the carrier if needed, and help resolve the issue right away. Please email hello@garrettleight.com and provide photos of any damaged packaging prior to discarding.
7. WHERE CAN I BUY MY GLASSES OR SUNGLASSES IN-STORE?
For help on where to buy your glasses in person, take a look at our store locator.
8. HOW SHOULD I TAKE CARE OF MY GLASSES OR SUNGLASSES?
Our eyewear is created with high quality acetates and premium metals, so be sure to take care of your frames. Each pair comes with a cleaning cloth to keep the frames clear of particles and a case to store your glasses. Do not leave your glasses in your car, as heat from the car causes the acetate to warp and flex out of alignment. Be sure not to lay your glasses face down on any surfaces or to expose them to rough textures such as sand.
Do not use any chemicals on your lenses as they may strip away their coating. Use light mineral oil on metal frames to give them additional shine.
9. MY GLASSES DON'T FIT QUITE RIGHT, WHERE CAN I HAVE MY FRAMES ADJUSTED?
We recommend using our store locator to find the nearest Garrett Leight California Optical retail store.
If you are located outside of the area of one of our retail stores our store locator can also help you find a nearby GLCO authorized retailer. We always recommend having someone familiar with our brands take care of any frame adjustments or lens installations.
10. WHAT IS YOUR WARRANTY POLICY?
We provide a two year warranty on our sunglasses, eyeglasses, and clips, starting upon delivery. If the products have a defect within the warranty period, please notify us of the defect as soon as you become aware of it so that we may help resolve the issue in a timely manner. Please email hello@garrettleight.com with the details of your frame or clip and the issue you are experiencing. If you purchased through our online store please include your order number so that we may easily access your order history. If you purchased through an authorized retailer you can either reach out to them directly for assistance or you can send us your proof of purchase and we will be happy to assist you.
No claim under our manufacturer warranty can be made if the damage is caused by:
- improper use or careless maintenance
- normal wear and tear
- incorrectly following the care instructions
- having anyone other than Garrett Leight California Optical or an authorized retailer make repairs or changes to the product